Support channels
Sorare offers support through an in-app help center and an email contact form. The platform does not publish a public phone number. The most reliable channel is the in-app help center, which routes tickets based on category.
Writing a good ticket
A good support ticket includes: your account email, the specific issue with screenshots, the device and browser version, and the date and time the issue occurred. The more specific the ticket, the faster the resolution.
Response time
The platform publishes response-time targets in its help center. Most tickets receive a first reply within 24 to 72 hours. Resolution times vary by complexity. Tickets involving KYC or withdrawal are typically resolved faster than tickets involving auction disputes.
When to escalate
If a ticket remains unresolved after seven days, reply to the original ticket to bump it. If a financial issue is unresolved after fourteen days, contact the platform's regulator. The relevant regulator is documented in the platform's terms.
Is there a phone number?
No public phone number is published. Use the in-app help center.
How long until I get a reply?
First reply is typically within 24 to 72 hours.
What if my issue is urgent?
Mark the ticket as urgent in the help center. Financial issues involving active auctions should be flagged this way.