Back up first
Before deleting your account, back up any card transaction history you want to keep. The platform provides a transaction export from account settings. Save the export locally; once the account is closed, the export may no longer be available.
Deletion steps
- Sign in to your account.
- Open account settings.
- Select "Close account".
- Confirm the close request.
- Wait for the confirmation email.
What happens to your cards
Cards are non-fungible tokens held in your wallet. Closing your account does not destroy the cards themselves. You retain custody and may transfer them to another wallet. The platform's marketplace listing for your cards is removed when the account closes.
Can you recover
Account closure is permanent after the confirmation period. The platform does not guarantee recovery. If you close by mistake, contact customer care within the grace window.
Do I lose my cards?
No. Cards are in your wallet. The platform listing is removed.
Is my balance refunded?
Any withdrawable balance is returned to your linked payout method.
Can I reopen later?
Reopening is at the platform's discretion and may require re-verification.